![eztalks logo eztalks logo](https://gramfile.com/wp-content/uploads/2018/10/ezTalks-550x300.png)
The support team is not active 24 hours a day, that is a real problem since when you have any questions regarding the platform, you will not receive an immediate response and you will have to solve the problem yourself. When we started using this platform, several doubts arose about how we should send the invitations for each videoconference, however, the response period of the support team exceeded 48 hours, we received a rather late response to our little doubt. The customer support team that offered us ezTalks was not beneficial enough for us. In addition, the storage space of the ezTalks cloud is large, so you can store several copies of the recordings without any problem.Ĭons: Within our experience, some negative factors arose ranging from the general functioning of the platform, to the ezTalks customer service system, so I will mention the most outstanding negative characteristics which affected our general performance within the platform, these were :
![eztalks logo eztalks logo](https://windows-cdn.softpedia.com/screenshots/EZTalks_25.png)
The video recording within this platform can be done automatically or manually, you can choose which specific video conferences you want to record, just press a button to activate the recording, but you can also activate the automatic recording from the configuration center, this is fantastic, activating automated recording helps you to have a copy of all the videoconferences without having to activate any button. All videoconferences can be recorded and stored both in the ezTalks cloud and in a folder within the computer or device used. Also, from this App you can access other applications and keep the videoconference in a background window, this function is great since I can participate in a videoconference and at the same time open other platforms without my camera transmission and my transmission of audio is interrupted, everyone can still see me while I use other applications. It is also important to highlight that the behavior of the App is fantastic, its consumption in the device's RAM card is quite low, so you can have several applications open while you make a videoconference. The general functionality of the ezTalks app for mobile devices is completely good, this app weighs very little for both Android and iOS devices, its weight is really minimal and this helps this App not to interrupt the general storage of the device. The chat system allows you to modify permissions to speak, this is excellent since we avoid mass participation, and we regulate messages, we can allow specific people to speak with just one click, and we can activate the chat in general with one click, I I love being able to configure the chat and add permissions to speak in it. It is important to note that the transfer of documents is done through this chat, all files are shared with the participants through this means, there is no separate function. The stability of the chat system within the videoconferences is quite good, all users will be able to interact from this chat just by entering the videoconference, they will be able to send images, attached files and even some type of document through this chat.
![eztalks logo eztalks logo](https://logos-download.com/wp-content/uploads/2020/06/ezTalks_Logo.png)
I have seen this automated functionality for video quality on very few platforms, most only offer manual video quality settings. If a user has a good and stable network capacity, the ezTalks system will provide a quality higher than 1080p, but if they have a slightly poor connection, the quality will automatically adjust and decrease until the video conference is visibly smooth. The video quality and audio quality offered by ezTalks is truly incomparable with other platforms that offer video conferencing services, since the video quality automatically adapts to the user's requirements. The most outstanding positive characteristics during my experience were the following: It is a very well developed video conferencing platform, its UI in general is quite easy to use, it uses a fairly simple design very similar to platforms such as Zoom, in addition, the design is very well organized, with the sections very well organized. ezTalks played an important role in carrying out that communication that we were looking for both for our Sales sector and for other sectors within the real estate company. Pros: For us, general communication within our company plays a very important role and is what helps all of us to interact, share ideas, hold meetings and share information constantly.